TERMS & POLICY
Important Information For Our Customers
LAYAWAY TERMS
You can choose between a 2-payment or 4-payment layaway plan.
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2-Payment Layaway (1 month): Pay 50% of the total cost upfront, with the remaining 50% due within the next month or sooner. To start, use the coupon code LAYAWAY at checkout to pay 50% now.
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4-Payment Layaway (3 months) for orders ABOVE $250: Pay 25% upfront, with the next 25% due each month over the following three months or sooner. To begin, use the coupon code LAYAWAY4 at checkout to pay 25% now.
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Non-Refundable Payments: All layaway payments are non-refundable.
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Processing Time: Processing begins once the full payment has been received. The doll will be shipped only after the final payment is made.
SHIPPING POLICY
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Free Shipping: Enjoy FREE domestic USPS Ground shipping within the US.
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International shipping - $20, or FREE for orders above $250. For International Shipping we use USPS First Class or FedEx Connect, if possible.
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Custom Shipping Options: If you prefer a different shipping method, just let me know after your purchase, and I’ll create a private listing for the additional cost.
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Customs and Duties: If you'd like, we can mark your package as a gift with a lower declared value for customs. Simply let us know!
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Multiple Items: If you order multiple items, they will ship together once all items are ready.
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Tracking Information: You will receive a tracking number as soon as your order has shipped.
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Support: Feel free to contact me with any questions or concerns. I'm always happy to assist!
EXCHANGE POLICY
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No Cancellations or Refunds: orders cannot be canceled once payment is made. Refunds are not available, but an exchange for an item of equal value or a gift card may be possible.
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Exchanges Only: Unfortunately, we do not accept returns or offer refunds—only exchanges are allowed.
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Support: If you have any questions or concerns, please don’t hesitate to reach out. I’m here to offer friendly support, and we’ll work together to find the best solution.
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Exchange Conditions: Exchanges are only accepted if there is any problem with the item.
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Exchange Process: To initiate an exchange for an item, please contact me within 5 days of receiving your order.
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Agreement: By purchasing an item from us, you agree to these terms and conditions. Thank you for your understanding!
How We Create Our Dolls
Each of our dolls is completely handmade, from the design of the 3D prototype to the resin casting.
As independent artists, we cast all dolls ourselves, and each of our dolls is unique and made specifically for the customer with great love and care.
All our dolls are made of high-class American-made extra-durable non-toxic urethane resin. This resin has a velvety texture and is very pleasant to the touch. The resin is matte and the material does not transmit light. The face-up is easy to make upon it.
The ball joints fit very well with each other, which makes the doll a great poser.
We’d like to explain that art dolls don’t come under the mandatory certification and are not toys for children.
We do our best to make the dolls lovely and provide you with the best quality. Each handmade doll is unique, dolls may have slight differences and small imperfections like tiny scratches and bubbles inside of parts, dark dots, and slight discoloration of sanded resin and that is part of their authenticity as a normal result of home casting and sanding processing.
We can't offer an exchange or refund due to this reason, because these nuances do not influence the exploitation of the doll and its game qualities.
We highly recommend you always use a doll stand if the doll has no support.
FACE-UP & BODY BLUSHING
When you order face-up, we ask you to keep in mind that the painting of any doll is hand-made, without any stencils, and can't be repeated identically as on promo. But we always try to make it with maximum resemblance and serve it with the same feelings that are demonstrated in the photos you liked.
The eyelashes for MSD dolls with face-up are glued on one by one with superglue, and may not be able to be completely removed with the face-up with acetone. Complete eyelash removal will require careful sanding from a professional face-up artist. You can always ask me for help.
If you order blushing, we make sure it spreads over the whole body, as well as any additional parts that you get with your doll. We ask you to remember that blushing blends quickly if you play with your doll actively (change its clothes, take pictures, etc). If any scratch marks and dents of the paint itself appear on it because of the doll’s exploitation, these are no defects, too.
We try to make the dolls’ painting correspond to the colors on the website images, but it could be different because of displaying on different monitors. This isn’t a guaranteed event.
Guarantee events are only dents of make-up and blush that are reported right after the doll’s arrival.
We show and agree on photos of the face-up with the customer before shipping the customer's doll.
After approval, no claims for the look of the face-up are admitted.
SERVICE
If you received your doll and something dissatisfies you, please contact us and we will resolve this situation.
All our customers may contact us for help at any time. In most cases, if it’s possible, we will try to help our customers free. The parts replacement, if needed, is performed only in exchange for broken parts after we receive them.
Every shipping is carried out at the buyer’s expense.
TERMS
The doll processing time is specified on the page with sales, but these terms are approximate.
We ask you to pay attention that our dolls are not mass-market and are produced in a very limited number because we cannot afford to make any more.
By ordering our art dolls, you agree with the terms and conditions above.
Thanks in advance for your kind understanding.